If you wish to return an order or product, please go to he order history for your account and fill out the Returns form RMA (Return Merchandise Authorization), subject to further follow the instructions below:
A. Once you have received the order:
1.-The product is faulty or has been damaged in transit.
- In cases of breakage during transport is essential that you notify us via email at firstname.lastname@example.org the same day we receive the merchandise and have checked the break.
- You can return the product in its original packaging, assumingTastu FOOD, SL shipping charges generated by the delivery of the product and return it.
- Tastu FOOD, SL proceed to the shipment of the product at no cost to you.
2 Return uneventful.
- Tastu FOOD, SL gives you the option to cancel your order without any obligation, provided that in the case of non-perishable goods and is made within the period of 14 days established in the current legislation, must be the product in perfect condition and with the packaging Original.
- In this case, you must pay the cost of return shipping and postage if shipping were free, they must also pay the postage you paid back tastu FOOD, SL to deliver the goods at home.
- In the case of food products, they must be returned unopened and in no case returns foodstuffs that have been opened will be accepted.
- If the products do not arrive in perfect condition, tastu FOOD, SL reserves the right to pay a lower amount for your order.
B. You have not received the order and wish to cancel or modify:
- Yes your order has left our warehouse and, not having any effect on our own, you do not want your order, tastu FOOD, SL may demand compensation for shipping costs both going back.
- Yes your order has not begun to be processed only need to inform us of your change or cancellation as soon as possible via email and will have no cost to you.
- Yes want to change an item for a different price and made payment by bank transfer or credit card in case of this lower price will be paid the difference. You should be aware that if your original purchase was with free delivery and product change the value of the transaction is less than the limit set for it, he must also pay the freight back to your home.
- ToFor meat and other perishables with limited expiration dateare in good condition and have been damaged during transport, notmay exercise the right of withdrawal,therefore not admitting the return thereof.
- For cases of returns, whether to send the goods by a carrier of your choice you should always send carriage paid according to their rates. If instead you want to send with our shipping company, you must notify us so that we give the order to our carrier collection and benefit from lower rates.
- Remember never discard the packaging of the products to verify that they are in perfect condition.
- Before opening any items, please verify that alls products match what you ordered, making an immediate payment, if you find any abnormality.
- If a fault is found in any product, please do not remove it from its original packaging.
- Direct all returns on its packaging and accompanied by the original invoice to the following address:
Tastu FOOD, SL C / Mathematical Pedrayes, 7, Bajo. 33005- Oviedo (Asturias-Spain)