FAQ

What countries does Tastu?
Tastu FOOD, SL serves orders to anywhere in the world, but if orders to countries outside Europe, Switzerland, Andorra, Canary Islands, Ceuta and Melilla and other territories under special regime, the order to the previous acceptance is always conditional by the customer of the costs through email and once received the order, tastu POWER SL budgeted, including where applicable import duties and local taxes; and deadlines that are estimated for each case, no general rules govern our Payment.

What is included in the price of transport?
The fee includes transportation of products ordered, packaged in specially designed boxes, insurance in case of loss or damage shipping and VAT in the territories where application of the tax.

Do you offer free transportation from a certain amount?
Because we adjust to the fullest and always benefit the customer the prices of our products, shipping costs will vary depending on the weight of the order and the place to be served, unless otherwise indicated. This means that no repercutimos shipping in our prices, adjusted to the Rates we negotiate with shipping companies in the most advantageous conditions.

From 85,00 € of purchase we offer free shipping, if the destination is in peninsular territory of Spain.

How soon will I get my order?

In the Iberic Peninsulaay Baleares, orders usually take 2 to 3 business days to be delivered. Shipments to other European countries usually take between 2 and 6 days, while shipments to the Canary will be delivered between 8 and 12 working days after ordering.

The delivery period shall run from 9 am on the next business day after the order confirmation, or at the time the income is received Tastu if orders paid by bank transfer.

What if there is any damage on the way?
In case there is any damage during shipping products shipped by preventing deterioration consumption under optimal conditions, Tastu make the necessary arrangements to retrieve and send back all products ordered at no additional charge.

If the delivered detects a signal that makes you suspect that it may be impaired, do not accept the request, and contact us to manage the incident.

You can view all the information about our Returns Policy here.

What if I am not at home when the carrier arrives?
In that case the carrier will leave a note with a phone you can call to arrange another delivery day and time.

If the second attempt also can be delivered the order, you must scroll to the office of the carrier to pick up your order.

Do I have to pay something to the carrier?
Transportation is included in the total price of the order. If you chose to pay cash, you must pay the carrier the total order amount. If you paid by credit card or by bank transfer, do not have to pay anything to the carrier.

What payment methods can I use?
Orders can be paid by credit card (VISA, Mastercard or American Express); also by bank transfer, PayPal or COD, although the latter mode of payment carries a surcharge of 5% with a variable minimum depending on the destination.

Should I become a member of Club Tastu to buy?
No. To purchase at our store do not need to be a member of Club Tastu. You just need to choose the products you want to send, add to cart and complete the checkout process. Although eligible offers our club has a number of unique benefits, thisis completely independent of the purchases made on the website normally.

Forgot your password?
Use the link "Forgot your password?" And send you an email with a new password.

Can I place orders to buy?
Clear !. During the process of buying the gift options will appear: choose the type of gift packaging you want and add a gift message; we'll do the rest. You can even contact us with confidence throughemailto further customize your order with any products or options not covered by the proposed options. The recipient of your gift will not receive any document prices; your receipts / invoices are sent electronically only to e-mail the buyer.

I am looking for a product and can not find the page
If the product is available on our website, you can locate it by browsing the categories or the search engine located at the top of the page. If you use thesearch engine, make sure all words are spelled correctly or try using only part of the product name. If the product you are looking for is not part of our catalog, please contact our Customer Service Department and we will try to find it for you.

Do you have rates for professionals?
Not have special rates for business but we make assumptions as above a certain volume. If you are a professional or a specialist shop catering, please contact our Customer Service Department and tell us the products you want to purchase, the delivery address and we will refund a custom quote with the best rates.